This Return and Refund Policy governs the terms under which Burirachar, accessible at https://burirachar.com/, addresses requests for returns, cancellations, and refunds in relation to products purchased through its platform. By placing an order on the website, the user expressly agrees to be bound by the provisions outlined herein. This policy forms an integral part of the Terms and Conditions and shall be interpreted in conjunction with other applicable policies published on the platform. Burirachar reserves the right to amend, modify, or update this policy at its sole discretion without prior notice, and continued use of the platform shall constitute acceptance of such changes.
Burirachar maintains a strict “No Return” policy for all products sold through its platform. Due to the nature of the goods offered, including but not limited to perishable agricultural produce, homemade food items, and locally sourced consumables, returns are not accepted under any circumstances once the order has been delivered. The user acknowledges and agrees that all purchases made on the platform are final and non-returnable. This policy is implemented to ensure hygiene, quality assurance, and operational efficiency, and shall apply uniformly to all users without exception.
Notwithstanding the above, Burirachar provides a limited provision for refunds strictly under the condition that a cancellation request is initiated within twelve (12) hours from the time of order placement. Any request for refund received beyond this stipulated timeframe shall not be entertained under any circumstances. The eligibility for refund is solely contingent upon the time of request submission and does not extend to reasons such as dissatisfaction, change of mind, or any other subjective grounds. The user expressly acknowledges that failure to initiate a cancellation request within the prescribed 12-hour window shall result in forfeiture of any entitlement to a refund.
Users may request cancellation of their orders within the permissible 12-hour window from the time of order confirmation. Such cancellation requests must be communicated through the official contact channels provided by Burirachar, including email or customer support. Upon successful verification of the request and its compliance with the stipulated timeframe, the order shall be canceled, and the refund process shall be initiated. Burirachar reserves the right to verify the authenticity and timing of such requests and to reject any request that does not meet the prescribed criteria.
In cases where a refund is approved in accordance with this policy, Burirachar shall initiate the refund through the original mode of payment used at the time of purchase, including but not limited to transactions processed via Razorpay. The actual credit of funds to the user’s account shall be subject to the processing timelines of the respective payment gateway, banking institution, or financial intermediary. Burirachar shall not be held liable for delays caused by such external entities. Users are advised to allow a reasonable processing period before raising any concerns regarding refund status.
For the avoidance of doubt, the following scenarios shall not qualify for refunds under any circumstances: requests made after the expiration of the 12-hour cancellation window, dissatisfaction with product quality after delivery, incorrect orders placed by the user, failure to receive delivery due to incorrect address or unavailability of the recipient, and any other situations not expressly covered under the limited refund eligibility criteria. The user acknowledges and agrees that these exclusions are reasonable and necessary for the nature of the business operations conducted by Burirachar.
The user bears the sole responsibility for reviewing order details, including product selection, quantity, pricing, and delivery information, prior to confirming the purchase. Any errors or omissions on the part of the user shall not constitute valid grounds for return or refund beyond the permitted cancellation window. Users are encouraged to exercise due diligence while placing orders to avoid any inconvenience.
Burirachar reserves the right to make exceptions to this policy in cases of extraordinary circumstances, including but not limited to system errors, duplicate transactions, or force majeure events that materially affect order fulfillment. Such exceptions shall be made at the sole discretion of Burirachar and shall not establish any precedent for future claims. Force majeure events may include natural disasters, government restrictions, strikes, or other events beyond the reasonable control of Burirachar.
To the fullest extent permitted by law, Burirachar shall not be liable for any direct, indirect, incidental, or consequential losses arising from the enforcement of this Return and Refund Policy. The total liability of Burirachar, if any, shall not exceed the amount paid by the user for the specific order in question. This limitation shall apply irrespective of the nature of the claim.
This Return and Refund Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the competent courts in India. Users hereby agree to submit to such jurisdiction and waive any objections thereto.
Burirachar reserves the right to revise, amend, or update this Return and Refund Policy at any time without prior notice. Users are encouraged to periodically review this page to remain informed of any changes. Continued use of the platform following such modifications shall constitute acceptance of the revised policy.
For any queries, concerns, or requests related to this Return and Refund Policy, users may contact Burirachar through the following details: Email: contact@burirachar.com Contact Number: +91 828012300 Website: https://burirachar.com/. All communications shall be addressed in a professional and timely manner.
By placing an order on the Burirachar platform, the user acknowledges that they have read, understood, and agreed to the terms of this Return and Refund Policy, including the strict no-return provision and the limited 12-hour refund eligibility window. If the user does not agree with any part of this policy, they are advised not to proceed with any purchase on the platform.
